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This step-by-step guide gives advice on how to increase repeat business and profits and how to become a customer-driven company. It is aimed at any business implementing a customer satisfaction programme, and should also be valuable for organizations trying to improve an existing programme. Also addressed are additional issues such as proactive customer contact, complaint handling, multinational considerations, and internal customers.

• Sales Rank: #6059307 in Books
• Brand: Brand: Amer Society for Quality
• Published on: 1995-04
• Original language: English
• Number of items: 1
• Dimensions: 9.50" h x 6.75" w x 1.25" l,
• Binding: Hardcover
• 457 pages

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• Used Book in Good Condition

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[Z237.Ebook] Free Ebook Making It in America: A 12-Point Plan for Growing Your Business and Keeping Jobs at Home, by John Bassett, Ellis Henican

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Everyone knows you can't build things in America anymore. Everyone, that is, except John D. Bassett III. While one corporation after another exported their manufacturing to high-volume factories in low-wage locations overseas, Bassett's traditional wood bedroom furniture manufacturing company has not only survived, but thrived, making premium products right here in America. When everyone else was rushing for the exits, Bassett bet on the talent, dedication, and uncompromising quality of American workmanship.

And he won.

In Making It in America, Bassett tells you the secrets that have made Vaughan-Bassett Furniture so successful doing what everyone said couldn't be done. Drawing on rich life experience, including the everyday challenges running a traditional manufacturing company, Bassett constructs a 12-point plan to achieve successful leadership in any business. These steps include: Have a winning attitude, respect your employees, don't panic, reinvest constantly, and make the best of the worst.

Bassett's story is about how those values underpinned his personal success and how they can revitalize America itself. In the face of feckless leadership, crumbling infrastructure, and global competition, Bassett's story is a blueprint for how America can revitalize its role as leader of the free world and how your success can be part of it.

• Sales Rank: #919210 in Books
• Brand: FaithWords/Hachette Book Group
• Published on: 2017-02-07
• Released on: 2017-02-07
• Original language: English
• Dimensions: 8.00" h x .75" w x 5.20" l,
• Binding: Paperback
• 288 pages

Review
If more manufacturers approached the threat of global competition with John Bassett's grit, creativity and common sense, America's factories might soon start humming again. Bassett has figured out how to make profits while putting his workers front and center, a quality that business leaders who care about America (and American consumers) would be wise to emulate.―Beth Macy, author of the New York Times bestselling Factory Man

John Bassett's insight and wisdom is authentic and practical, being drawn directly from experience on the shop floor and combat on the front lines of international trade.―Claude B. Nielsen, Chairman and Chief Executive Officer, Coca-Cola Bottling Company United, Inc.

John Bassett has been a leading figure in the furniture industry for decades. His passion for preserving U.S. jobs, evident throughout his insightful and provocative book, is an inspiration to all of us who take pride in American manufacturing.―Kurt Darrow, CEO, La-Z-Boy Incorporated

John Bassett is an icon in the furniture industry and a world-class leader and manager. And he's a street fighter, too. You can learn his business methods and secrets in this important new book.―Keith Koenig, President, City Furniture

John Bassett built Vaughan-Bassett Furniture Company into the largest wooden bedroom maker in the United States by betting on the ability of his Virginia workers to compete - and win - against workers anywhere in the world. Making It in America tells readers exactly how he did it, providing a blueprint for motivating and inspiring any workforce facing its own unique challenges.―Senator Mark R. Warner

When you lead from within, a remarkable power is realized. John's plan-commonsense communication-works.―Roger O'Shaughnessy, CEO/ Chairman, Cardinal Glass Ind.

Making It in America is a book of strong lessons that must be learned to exist in a global economy, told in commonsense wording with the parables only a man of the old South can tell. I only wish it was longer.―W.W. "Jerry" Epperson, Jr., Mann, Armistead & Epperson, LTD.

About the Author
JOHN BASSETT III is a third-generation factory man who went up against the global market to save his family furniture business. He now employs hundreds of people at Vaughan-Bassett furniture.

ELLIS HENICAN is a long-time New York newspaper columnist, talk radio-host, and on-air commentator at the Fox News Channel. He has written two recent New York Times bestsellers, Home Team with New Orleans Saints coach Sean Payton, and In the Blink of an Eye with NASCAR legend Michael Waltrip.

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0 of 0 people found the following review helpful.
Should be a movie
By Bargainmonger
Hope it's true that Tom Hanks is developing something for HBO based on this book as it's a tale well told of how a man with deep family roots in the furniture manufacturing industry didn't cash in his chips as cheap imports flooded the US market. He fought back to keep factories going and save US jobs. The author doesn't paint him as a saint or someone with all the answers. If you don't know someone who has lost a manufacturing job because it went overseas or if you don't think those jobs matter to you personally, read this book. Millions of people have lost their jobs as US plants have closed. And those job losses affect everyone in this country one way or another. Reading about international trade agreements may sound like a cure for insomnia. But the author simplifies what happens when unfair trade practices by other countries leave people in this country with no way to feed their families. The book traces the history of the good, bad and ugly of furniture making in the South from its beginnings to the current day when some people question whether it can survive. If everyone doesn't support US manufacturing, lots of other jobs will keep going with it. This book isn't dry statistics about imports and exports. It's about real people struggling to survive and how US industry has to get creative to make that happen.

1 of 1 people found the following review helpful.
Having had John Bassett my boss at National Mtn Airy ...
By Lori Burmester
Having had John Bassett my boss at National Mtn Airy as I had the Northwest territory I was interested in what happened to him in keeping a bedroom furniture co. going with overseas factory competition. Also what has happened in furniture mfg. industry in the 2000's after I retired. I only hope he can keep the co. going. JAY BURMESTER EAST WENATCHEE, WASH.

0 of 0 people found the following review helpful.
With John Bassett, what you read is what you get
By Alan D. Cole
Speaking as a life long furniture professional, this book captures the times and challenges of not only the furniture industry, but many American industries during this period. And John Bassett was, in real life, just as depicted in his book. A strong leader, and determined to stand fast against the tides of globalization. What you read is, literally, what you get with JB.

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[S427.Ebook] Download Ebook Eco Barons: The New Heroes of Environmental Activism (published in hardcover as: Eco Barons: The Dreamers, Schemers, and Millionaires Who

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“Well written and compelling, Eco Barons gives the reader a first glimpse of the activists, philanthropists and gadflies who may well turn out to be the J.D. Rockefellers and Rachel Carsons of our time.”
—Cleveland Plain Dealer

�

Pulitzer Prize-winner Edward Humes offers readers an eye-opening look at the remarkable philanthropists and visionaries who are devoting their lives to saving the earth from overdevelopment and destruction. In Eco Barons, Humes, the bestselling author of Mississippi Mud and Monkey Girl, gives us fascinating portraits of extraordinary men and women who are dedicated to humankind’s survival—as important a contribution to the environmental cause as Al Gore’s An Inconvenient Truth. As the New York Times points out, “Humes’s urgent message is clear: We must all strive to become ‘eco barons’ in our own right if we are to save Planet Earth.”

• Sales Rank: #305703 in Books
• Published on: 2010-01-19
• Released on: 2010-01-19
• Original language: English
• Number of items: 1
• Dimensions: 8.00" h x .86" w x 5.31" l, .63 pounds
• Binding: Paperback
• 384 pages

From Publishers Weekly
Pulitzer Prize–winner Humes (Mississippi Mud) profiles a band of idealistic environmentalists devoting their lives and fortunes to protecting nature, including such tycoons as Doug Thompson, the founder of fashion house Esprit, who now spends his millions buying up thousands of acres of land to create nature preserves, and Roxanne Quimby, creator of the cosmetics giant Burt's Bees, who is purchasing huge tracts of forests in Maine woods to trump the real estate investor's visions of resorts, golf courses and suburban homes on clear-cut lands. But other barons are more David than Goliath. The Center for Biological Diversity, a cash-strapped nonprofit founded by an owl expert, scientist and mystic and a former engineering student turned philosopher, is responsible for the recent campaign to fight climate change by protecting the polar bear under the Endangered Species Act. Engineering professor Andy Frank has spent 20 years battling a recalcitrant [auto] industry and confused policy makers to produce an affordable, plug-in hybrid car. Readers concerned with conservation will appreciate this optimistic if starry-eyed introduction to these little-known giants of the environmental movement. (Mar.)
Copyright � Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

From Booklist
*Starred Review* An eco baron is the opposite of a robber baron, using talent, gumption, and wealth not for personal gain but for environmental good.�Award-winning journalist�Humes brings a fluency in complex issues and a love of David-Goliath stories to this�illuminating group portrait of embattled visionaries who “are showing the world that nature can be nurtured.” Douglas Tompkins, a Mayflower blueblood, dropped out of high school, cofounded the Esprit clothing empire, then abandoned corporate life to devote himself to preserving the wilds of Patagonia, in spite of vehement resistance. Roxanne Quimby, the artist�who founded the company Burt’s Bees, faced vicious opposition to her efforts to preserve the Maine Woods. Carole Allen, a citizen of modest means but immense passion, received death threats for her volunteer advocacy on behalf of�endangered sea turtles. Eco-philanthropist extraordinaire Ted Turner has been harshly criticized for his part in re-wilding the West. The most maddening tale of derailed eco-ingenuity is the sabotaging of Andy Frank’s plug-in hybrid car; the most encouraging story is that of a gutsy not-for-profit, the Center for Biological Diversity.�A�dramatic,�insightful history of environmental conflicts and breakthroughs threaded through timely and inspiriting profiles in courage and creativity. --Donna Seaman

Review
“This is a fine little book: a collection of starry-eyed portraits of environmentalists who have devoted their lives and/or fortunes to saving the Earth.” (Los Angeles Times)

“ECO BARONS...offers encouraging, often inspirational, profiles of nearly a dozen would-be planet savers. . . .[Humes’] urgent message is clear: We must all strive to become “eco barons” in our own right if we are to save Planet Earth.” (New York Times)

“Humes’ in-depth reporting makes the book stand as a solid portrait of the new face of American environmentalism.” (Outside magazine)

“I know some of the heroes chronicled [in ECO BARONS]--they are unlikely champions, but united by passion, hard work, and a willingness to think outside of conventional paths. Their stories will dramatically expand your sense of what you can do for the environment! (Bill McKibben, author of The End of Nature and Deep Economy)

“Humes is a master story teller, illuminating the compelling lives of an unlikely cast of characters who just may save us from ourselves, while inspiring us to save our planet.” (Terry Tamminen, former Secretary of the California Environmental Protection Agency and Chief Energy Policy Advisor to Governor Arnold Schwarzenegger)

“A dramatic, insightful history of environmental conflicts and breakthroughs threaded through timely and inspiriting profiles in courage and creativity.” (Booklist (starred review))

“What [ECO BARONS] uncovers are folks who have taken their profitable businesses and turned them into seriously beneficial enterprises. . . .These profiles are lessons in the lasting power of conservation, which, even more than corporate profits, remains an essential part of the great American identity.” (E - The Environmental Magazine)

“Eco Barons reminds me of the best that journalism has to offer as Pulitzer Prize-winning author Edward Humes has a knack for flowing the narrative in his tales as well as any fiction writer....offers welcome tales of people making positive change.” (Reuters)

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14 of 15 people found the following review helpful.
Must read this compelling book!!
By Josie Jean
Pulitzer Prize winning Journalist/Author Edward Humes ascribes the name eco baron to the innovative conservationists/ environmentalists striving to save the earth. The opposite of the former robber barons, they are having a positive impact on saving the natural environment instead of merely accumulating wealth and power. Mr. Humes shares the inspiring stories of devoted men and women committed to being the protectors of the planet, thereby ensuring a better future for all the earth's inhabitants. These little-known white knights have dedicated their entire lives and fortunes to this cause. They all valiantly fought against insurmountable obstacles and overwhelming opposition. One example is Doug Tompkins, who used his Esprit fashion company profits to buy and preserve thousands of rainforest acres in Chile's Patagonia. Also, described are the fascinating history and monumental accomplishments of the non-profit Center for Biological Diversity, including their plan to fight climate change. Roxanne Quimby sold her cosmetics company, Burt's Bees, and used the proceeds to save the Maine Woods. Volunteer Carole Allen advocated and saved a species of endangered sea turtle. These are just a sampling of the individuals profiled. Also included, is a list of simple things that every household can accomplish to save both money and the environment. The book concludes with an appendix of resources to assist in further educating oneself. Mr. Humes has magnificently written an engrossing book that had me eagerly turning the pages. He provided proof that one person can make a difference. Each one of us, in our own way, have the ability to be an eco baron with these exceptional individuals showing us the way. At times, we may feel the need to be inspired and this book can do just that. I absolutely loved this outstanding book and HIGHLY RECOMMEND it as a 'must read' for everyone.

12 of 13 people found the following review helpful.
Inspiring
By Megan
Fascinating book. So much environmental literature can be depressing but this is an inspiring account of men and women who are making very real steps towards bettering the planet. Not only is the book well written, interesting and hopeful, but it helps the reader by providing real steps anyone can take to become an eco baron.

8 of 9 people found the following review helpful.
Two books in One- Eco philanthrophist and tech visionaries
By Ted
While this book profiles the 'Conservancy' style of Roxanne Quimby (Burts Bees) and Doug Thompkins (Patagonia), what especially stuck with me was learning more about Andy Franks, a big mover behind the electric car/California Car project. Humes also has an excellent summary of how our freeway/road system was a gift to the auto industry at the expense of the electric trolleys, etc, that were once a common feature of American Cities.
In the long run, while conservation is crucial, praiseworthy, etc, in the long run what this country needs now is futurist and opinion makers who can reshape society into a healthy place for children and for those of a collaborative spirit. The idea of milking 'the commons' for all it's worth ala Bernie Madoff, Kenneth Lay...has got to stop. Humes does an excellent job of putting a positive spin on these changes.

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Eco Barons: The New Heroes of Environmental Activism (published in hardcover as: Eco Barons: The Dreamers, Schemers, and Millionaires Who PDF
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Eco Barons: The New Heroes of Environmental Activism (published in hardcover as: Eco Barons: The Dreamers, Schemers, and Millionaires Who PDF

Eco Barons: The New Heroes of Environmental Activism (published in hardcover as: Eco Barons: The Dreamers, Schemers, and Millionaires Who PDF

Eco Barons: The New Heroes of Environmental Activism (published in hardcover as: Eco Barons: The Dreamers, Schemers, and Millionaires Who PDF

Eco Barons: The New Heroes of Environmental Activism (published in hardcover as: Eco Barons: The Dreamers, Schemers, and Millionaires Who PDF

[E270.Ebook] Download Big Money, by P. G. Wodehouse

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Most of the big money belongs to Torquil Paterson Frisby, the dyspeptic American millionairebut that doesnt stop him wanting more out of it. His niece, the beautiful Ann Moon, is engaged to Biscuit, Lord Biskerton, who doesnt have very much of the stuff and so he has to escape to Valley Fields to hide from his creditors. Meanwhile, his old school friend Berry Conway, who is working for Frisby, himself falls for Annjust as Biscuit falls for her friend Kitchie Valentine. Life in the world of Wodehouse can sometimes become a little complicated.

• Sales Rank: #2606513 in Books
• Brand: Wodehouse, P. G./ Cecil, Jonathan (NRT)
• Published on: 2013-11-12
• Formats: Audiobook, CD
• Original language: English
• Number of items: 8
• Dimensions: 5.70" h x 1.20" w x 5.20" l, .54 pounds
• Running time: 29340 seconds
• Binding: Audio CD
• 1 pages

About the Author
P. G. Wodehouse (1881–1975) was born in Surrey, educated in London, and spent much of his life in Southampton, Long Island, becoming an American citizen in 1955. In a literary career spanning more than seventy years, he published more than ninety books, twenty film scripts, and collaborated on more than thirty plays and musical comedies.

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28 of 31 people found the following review helpful.
All right, we are two nations
By Lonya
So says John Dos Passos in `The Big Money", Volume III of his USA Trilogy. Just as Benjamin Disraeli saw two nations in mid-19th century Britain ("who are formed by a different breeding, are fed by a different food, are ordered by different manners, and are not governed by the same laws...the rich and the poor"), John Dos Passos saw two nations in the United States in the roaring 1920s.

Dos Passos is one of the (sadly lesser known literary giants of the 20th-century. At the height of his fame in the 1930s he found himself on the same pedestal as Hemingway, Fitzgerald, and Faulkner. The first two volumes of the USA Trilogy (42nd Parallel and 1919) were enormous successes. By the time "The Big Money" was released in 1936, Jean-Paul Sartre hailed him as "the greatest writer of our time". Edmund Wilson's review went so far as to claim that Dos Passos was "the first of our writers, with the possible exception of Mark Twain, who has successfully used colloquial American for a novel of the highest artistic seriousness." Dos Passos' literary reputation began to change during the Spanish Civil War. Dos Passos, along with Hemingway and many other literary figures including George Orwell made his way to Spain to assist in the Republican cause. Like Orwell, Dos Passos was deeply affected by the brutal infighting amongst Republican supporters. In the case of Dos Passos he was deeply distressed by murder of a friend (anarchist and Johns Hopkins Professor Jose Robles) apparently executed by Stalinist cadres for his nonconforming radicalism. Hemingway mocked Dos Passos for his unmanly concern for his friend. Hemingway's friends and most of the hard left literary community joined in. It is no surprise that Dos Passos' next book was criticized severely. The New Masses magazine referred to it as a "crude piece of Trotskyist agit-prop". Dos Passos never reclaimed the popularity he had achieved with the USA Trilogy. Unlike Orwell, whose fame and reputation survived and grew after his Spanish Civil War experience, Dos Passos slowly fell out of the public eye. That fate is a shame when one considers the enormous energy and creativity that went into the USA Trilogy.

The idea of two paralel nations, one for the rich and their minions and one for the huddled masses, provides substance to Dos Passos' unique multi-media structure. In addition to the stories of these fictional characters, The Big Money is interspersed with mini-biographies of real people, newsreel clippings that place the story in a social a political context, and a series of autobiographical sketches (The Camera Eye) in which Dos Passos steps out from the story and provides his own personal context to the times.

The key fictional characters in "The Big Money" are Charley Anderson, Mary French, Margo Dowling, and Richard Ellsworth Savage. The "Great War" is over and the USA has, in the words of Warren G. Harding, returned to normalcy. The roaring 20s is in full swing". In one America the characters experience the world of prohibition and speakeasies; stock speculation by millions of Americans are buy and selling shares on profit and margins that are as ephemeral as they are risky. In the `other' America the characters see labor at war with management. Union busting and red baiting is the rule not the exception and urban workers; particularly immigrants are seen as Bolshevik threats. Charley Anderson crashes and burns after a meteoric rise. Mary French is absorbed in the workers' battles of the 1920s and Margo Dowling sleeps her way to fame and fortune in Hollywood.

The biographies cover the same two nation ground with min-biographies of Henry Ford, the Wright Brothers, Thorstein Veblen, Isadora Duncan, Rudolf Valentino, and William Randolph Hearst amongst them. Dos Passos' personal Camera Eye observations reach their emotional climax as the story reaches the execution of anarchists Sacco and Vanzetti. It is here where Dos Passos makes his two nations observation.

The Big Money is a worthy finale to The USA Trilogy. After re-reading the entire trilogy, thirty years or so after my first exposure to it in High School, I think it safe to say that it has still holds up under perhaps more mature observation.

The USA Trilogy remains one of the major literary works of the (U.S.) twentieth century and remains a work that should be read and read again. Highly recommended.

26 of 30 people found the following review helpful.
One of Wodehouse's Finest
By Jaime J. Weinman
This 1931 novel has long been one of my favorites among Wodehouse's many novels. It's a mix of farce and romantic comedy; whereas in much of Wodehouse's later work, the love plots seem almost perfunctory, here the romance between English Berry Conway and American Ann Moon (Wodehouse loved to work in trans-continental romances for his American readers) takes up much of the novel and is given a sweetness and warmth not always apparent in Wodehouse's funny, but sometimes slightly mechanical, post-WWII work. Of course, there's plenty of farcical action too, including many inspired sequences set in Wodehouse's "Valley Fields" (a thinly disguised version of the London suburb Dulwich). The hilarious chapter in which Lord Hoddesdon visits Valley Fields - and runs into a menacing fellow with an admiration for Stalin - is alone worth the price of this wonderful book.

18 of 21 people found the following review helpful.
whoa nelly
By Annie D.
I LOVE Wodehouse. I have this system where I try to read really thick "smart" books. You know, like the kind you bring up when you're trying to impress people with your intellectual prowess ("Oh yes, I completely agree. In fact, in the 'Metaphysics of Morals', Kant says basically the same thing, albeit more obtusely.") When my brains slither out through my ears in protest, that's when I know that it is time to put down the philosophy and pick up a Wodehouse. They're insanely funny and impossibly witty, and it gives me time to collect the pieces of my gray matter and shove them back in my head for another go at snooty intellectualism.

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